Support

The Mac App Store sandbox restricts what folders an app can read. On first launch, Costwell's onboarding asks you to grant access to your Claude Code folder (usually ~/.claude). It stores a security-scoped bookmark so the access persists across launches — you only do this once. To change the folder later, go to Settings → Data → Reset App & Re-select Folders. No Claude Code history yet? Use "Explore with sample data" in onboarding to try the app with a synthetic dataset.

Anthropic's console rounds, batches, and aggregates differently than per-event JSONL logs. Costwell computes the cost of each event using the official rate card, so small differences are expected. Larger gaps (more than 5%) usually mean the bundled rate sheet is out of date — update Costwell from the Mac App Store to pull the latest rate sheet.

There is nothing to cancel. Pro is a one-time in-app purchase, not a subscription. The license is yours forever and unlocks Pro features on every Mac signed in to your Apple ID.

Apple handles all refunds for Mac App Store purchases. Visit reportaproblem.apple.com within 14 days of buying Pro to request a refund. We can't issue refunds directly because Apple controls the transaction.

Email support@solenos.com with the subject line "Bug Report" and include:

• The app version (Settings → About).
• Your macOS version.
• The action that triggered the issue.
• A screenshot if you have one.

Settings → About → "Report a Bug" auto-fills these fields for you.

Email the same address. We read every message. We ship what helps the most users. We never use feature requests for marketing or list-rental — your email stays in the support inbox.

Email support@solenos.com. The full privacy policy is on the Privacy page.